Shipping policy
Shipping policy
IMPORTANT: Please be aware that extra taxes and fees may be applicable when your parcel arrives in a country outside of the UK. These charges are outside of our control and differ from country to country at the point of delivery. The recipient is responsible for these and will be contacted directly by DHL who will let them know how to pay. Please make sure you provide us with THE RECIPIENTS phone number and email address at the time you place your order. If the recipient chooses not to pay these charges then you will not be entitled to a refund. Thank you.
Our daily order cut off times:
Royal Mail 11:30 am
Express Courier 1:30 pm
Orders received after these times are dispatched the next working day
Shipping Charges
Our current UK shipping charges are as stated on the checkout page. You have a choice between Tracked 48, Tracked 24 and next working day delivery by courier.
Orders £50 and over qualify for free delivery which are dispatched on a Tracked 48 service as standard. You may choose to pay to upgrade for faster service if desired. 48hr tracked delivery may take 2-4 working days from the time of your order.
All shipping charges may be subject to change without notice. The shipping charges associated with your order will be clearly displayed at checkout at the time of you ordering.
International Shipping
We are currently unable to ship internationally.
Method of Delivery
We generally use Royal Mail and DHL/UK Mail couriers to deliver our products but it may be necessary at times to use other companies/methods of delivery.
Delivery Time
We endeavour to ensure all orders are processed in a timely and prompt manner and shipped as quickly as possible. Please allow 3-5 working days from the date of order, unexpected delays with shipping services are always possible. Please allow additional time for courier services and customs clearance if you are planning to order from outside the UK.
Notification of Shipment
You should receive notification by email when your order is processed and shipped. If your order is being shipped by Express Courier you may receive SMS messages with information on your delivery
Queries regarding Ordering and Shipping.
If your query is of an urgent nature or you are having any issues with processing your order online, then please call our contact number during office hours.
If you have a general enquiry, then please use our contact page and we will get back to you as soon as possible.
Express Delivery
We can offer an express delivery service which will either be delivered by Royal Mail or Courier within 1-2 working days. Please note this is working days and does not include weekends or the day of order. Please select the relevant option at checkout. Orders placed on Fridays or over the weekend may be delivered on either the Monday or the Tuesday of the following week.